WELCOME TO THE PRACTICE
strive to offer a personal service of high quality, based on a sound relationship
with your doctor. Our receptionists will try to help you obtain the best
from our practice. We have laid out some essential points about the practice on this website,
but if you have any questions, please do not hesitate to ask.
Practice News and Notices
DR SHORT & PARTNERS
To the patients of Redwood Practice
We are pleased to announce that Dr Kapil Mahna will be joining the practice team as a GP Partner from October 2014. Kapil is an experienced GP and has been working in Bexley prior to joining the Practice.
Dr Humayon Ayub (male) and Dr Shirin Lakhani (female) will continue to be part of the team for the time being. They are experienced GPs who both graduated from Guy's King's and St Thomas' School of Medicine and the Dartford Vocational Training scheme.
Aged between 16 - 25 years? you need to have had two doses of the Measles, Mumps and Rubella (MMR)immunisation to ensure full protection against mumps. Please book in with the Practice Nurse.
We now have a new 'out of hours' telephone number which is NHS 111. This is a free service to mobiles and landlines.
IMPORTANT INFORMATION FROM NHS ENGLAND (Health & Social Care Information Centre)
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
Please ask at Reception for a copy of the leaftlet "How information about you helps us to provide better care". Further information can also be found at www.nhs.uk/caredata
If you wish to prevent your information being shared then please give your details to our reception staff and we will ensure that your information is not extracted from our records.
PATIENT PARTICIPATION GROUP
Dr Short and the staff feel very committed to ensure that we provide quality services. We recognise that to do this effectively, we need the support and guidance from the patients that attend our surgery.
To do this we are forming a Patient Support Group. These groups can be crucial in providing us with patient feedback on the access to the surgery and systems such as appointment booking but also helping us to make the experience attending the surgery a positive one for all our patients.
If you are interested in becoming a member could you kindly let Lynn Kelly or Christine Bright know, they share the role of practice manager, they can be contacted on 01322 421968.
We look forward to hearing from you.
Leaflets regarding Freedom of Information and How We Use Your Health Records are placed in the Practice Leaflet and are given to all new patients when registering. Copies of these leaflets are available at reception.
TRAINING PRACTICES - Information for Patients
This practice has been accredited as being suitable for the training of those doctors intending to become general practitioners.This means that the practice and doctors have had to achieve a number of standards which have been assessed by the GP Deanery for Kent, Surrey and Sussex, acting on behalf of the national organisation (the Postgraduate Medical Education Board)These are some points for your information:-Those doctors training to become GPs are called GP registrars. They are employed by one of the doctors here, who will be their trainer.The GP registrar is a fully qualified doctor who is likely to have a lot of experience of hospital medicine.Sometimes other doctors are also trained and supported in the practice.If you are seeing this doctor you can expect to receive the quality of service you would from your own GP. If you have any concerns please mention this to a member of staff.
In order for the GP registrars to successfully complete their training they need to be assessed on their consulting skills. This is done by the appointed assessors viewing a video of the registrar's consultations. You may be asked for your permission to have your consultation recorded in this way. If you agree, you will need to give your written permission and there is a consent form available at the desk, which you will be offered. If the doctor appears to be recording your consultation and you have not signed a consent form, then you should indicate this to him or her immediately. The recording will be used for educational purposes only. Further information about this process and the confidentiality of it, can be obtained from the reception staff.
We would like to reassure our patients that we are using universal precautions as well as additional infection control measures to protect our offices the best we can. The waiting room and each consulting room are cleaned at the end of each day. This includes tables, chairs and door handles. We understand the fear of the "sick" waiting room and we hope this helps reassure you that we are doing all we can to keep the spread of infection down.
If you have any concerns with regard to 'Infection Control' please let reception know.
Thank you for working with us as a team on 'Infection Control'.
HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone. How your information is used and shared is controlled by law and strict rules are in place to protect your privacy. We need to make sure that you know this is happening and the choices you have.
PLEASE TAKE TIME TO PICK UP A LEAFLET FROM RECEPTION - YOU NEED TO MAKE A CHOICE.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.